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Frequently Asked Questions
General
Is the cost of an SIA licence included in the price of the course?
No, the cost of the SIA licence is not included in the course fee. However, we provide guidance on how to apply for your licence.
Do I have to pay before the course starts?
Yes, payment must be completed before the course begins to secure your spot.
Can I pay by debit or credit card?
Yes, we accept payments through debit and credit cards for your convenience.
Do I need to bring ID? If so, what do I need to bring?
Yes, you must bring valid ID. Acceptable forms of ID include a valid passport, UK driving licence, or other government-issued identification.
I do not have the correct ID. Can I still take the course?
Please contact our support team to discuss alternative arrangements. Having the correct ID is essential for certification.
Do I need to bring photos?
Yes, Need to bring 3 photos. We will take care of that during the course if required.
Is there any food provided?
No, food is not provided. You are welcome to bring your own meals or purchase food nearby.
Is there free parking available?
Parking availability varies by training location. Please check with us for specific details about your course venue.
Do you provide all stationery?
Yes, all necessary stationery and course materials are provided during training.
Can I cancel my booking before the course begins?
Yes, cancellations are allowed under our terms and conditions. Please contact us as soon as possible.
My name is spelt wrong on the certificate, what do I do?
Contact us immediately with the correct spelling of your name, and we will arrange a replacement certificate.
SIA DOOR SUPERVISOR COURSE
What qualification do you need to be a Door Supervisor?
You need to complete the SIA Door Supervisor Training and obtain the Level 2 Award.
Do I have to complete any distance learning before attending the training?
Yes, there is a mandatory pre-course distance learning module that must be completed before attending the classroom sessions.
How long does the Door Supervisor Certificate last?
The certificate is valid for 3 years.
What's the difference between a Door Supervisor and a Security Guard?
Door Supervisors can work at venues serving alcohol, while Security Guards typically handle duties such as patrolling and monitoring premises.
When will I receive my certificate?
Certificates are usually issued within 10-14 working days after course completion and assessment.
Is the first aid qualification needed to do the SIA Door Supervisor course?
Yes, a valid Emergency First Aid at Work qualification is required before enrolling in the SIA Door Supervisor course.
SIA CCTV OPERATOR COURSE
Who is this qualification for?
This course is for individuals aspiring to work as CCTV Operators in public space surveillance.
How long is a CCTV course?
The course duration is 3 days.
Does this course involve practical work with CCTV?
Yes, the course includes hands-on practical training with CCTV systems.
Do I have to complete any distance learning before attending the training?
Yes, you must complete a short pre-course distance learning module.
How long does the CCTV Operator Certificate last?
The certificate is valid for 3 years.
When will I receive my certificate?
Certificates are typically issued within 10-14 working days after successfully completing the course.
SIA LICENSING
I have a criminal record. Can I still get a licence?
It depends on the nature of the offense and how long ago it occurred. The SIA will review your application on a case-by-case basis.
I have not lived in the country for the last 5 years. Is this a problem?
You may still apply, but the SIA will conduct additional checks to confirm your eligibility.
Can I still renew my licence after it has expired?
Yes, but you must renew it promptly to avoid working without a valid licence.
How do I get a security licence in the UK?
You must complete the relevant SIA training, pass the assessments, and apply for the licence through the SIA website.
Do I need my certificate to apply for the SIA licence?
Yes, you will need your training certificate to apply for the SIA licence.
